SUPPORT PACKAGES
3-4 level of service packed
Free – email and standard help via email -this where we emphasis customer service priority
ESSENTIAL CARE PACKAGES
1.
Channel communication Group to service ONLY technical issues related to the machine via WhatsApp direct inquiry.
PERFORMANCE PLUS PACKAGE
2.
Channel communication Group + technician accredited to your case. Advanced support and personalised.
ULTIMATE ASSURANCE PACKAGE
3.
2 & 3 - continuous remote support via Leman Application. Continuous support and monitoring of your instruments. Intervention via video chat for maintenance. Maintenance schedule, planification and operational.